Hillside’s Quality Survey

This survey is for for Residents, Families, Friends & Visiting Professionals. There are 15 questions in all.

To complete the survey, first add your name and then for each statement please click next to the statement that best reflects your view. If you’ve got any suggestions to make then please write them in the places provided. Finally, just press the Submit button at the end of the form. You will receive a confirmation that we have received it. Thank you for your time,

Margaret Woodcock,  Home Manager.

25th August 2021

Your Name
Relative/ Friend of ...
Date

Question 1

I am really happy with the care given by the Nurses & Carers at Hillside.

Question 2

‘Personal care’ – incl. people’s hair, nails, teeth, cleanliness, general presentation & hearing aids / glasses is really good.

Question 3

I am really happy with the food, drinks & snacks at Hillside. There is a good variety and the quality is excellent.

Question 4

The home is clean, tidy & odour free and people’s clothes are washed & ironed properly and neatly presented.

Question 5

The lounges & communal facilities are positive spaces, well maintained and which enhance people’s wellbeing.

Question 6

The gardens & grounds are well maintained and provide a positive & accessible environment for people.

Question 7

The team do their utmost to help ensure that people do not feel lonely, helpless or bored?

Question 8

Now that we’re opening up again, I am happy with the activities, events, trips & the variety of things to do at Hillside.

Question 9

The home is warm and homely, there is a friendly atmosphere and it is a nice place for people to live and to visit.

Question 10

I am confident in the management & leadership of the home and feel that they are very approachable.

Question 11

I am pleased with the way that Hillside has kept all of the residents safe throughout the Covid-19 pandemic?

Question 12

I agree with the policy that New Employees should only be employed if they have the Covid Vaccine.

Question 13

I agree with the policy that New Residents should only be able to move into the home if they have the Covid Vaccine.

Question 14

I am happy with the current visiting arrangements?

Question 15